NPS 2025 | Purso’s Customer Satisfaction at a Strong Level

Purso conducted an NPS customer satisfaction survey for its clients. The result was 59, which is clearly above the average in the technology industry (50). This score reflects a strong customer experience and trust in the Purso brand.

How is the NPS score calculated?

NPS (Net Promoter Score) is an internationally used metric for evaluating customer loyalty and satisfaction. Its core idea is that the more respondents are satisfied and enthusiastic promoters of the company, the higher the NPS score becomes.

In the survey, customers are asked how likely they are to recommend Purso to their friends or colleagues on a scale from 0 to 10. The NPS score is calculated by subtracting the percentage of detractors (ratings 0–6) from the percentage of promoters (ratings 9–10). The NPS score can range from -100 to +100. Purso’s NPS score is 59.

Comparing NPS results

NPS survey results are comparable across different industries and companies. For example, the average score from NPS surveys conducted by SurveyMonkey is 32, based on data from over 150,000 organizations.

In the technology industry, the average NPS score is 50, which Purso’s score exceeds. This indicates a large number of highly satisfied customers.